Having had enough of the local Citroen dealer with their lax attitude to customer service, it was time for a different dealer to service my leased Company van. So it went 16 miles away, which was a pain, but it gave me some exercise pedalling back. All went well, booked in for Tuesday, dropped it off Monday, told them I'll be back on Friday to fetch it, so no rush to get it serviced.Gave my mobile no. in case of any problems.
So, went back to fetch it, "yep, here's the key, no problems found etc" Thanks, see you again says I. Rather sooner than I expected - the key wouldnt go in the lock - not even 10mm. He came out, thinking I was an idiot not able to put a key in a lock.He couldnt either.He then pulled the handle, and the door was unlocked.Without the alarm on. A mechanic was called, after a quick poke, he said the lock is worn out, and the barrel has fallen apart. Apparently the monkey who had 'serviced' my van hadnt bothered to mention that a lock was damaged, and was not lockable from the outside. I wasnt happy at this point. Anyway the part was ordered, and I have to go back to get it fitted while I wait on Friday. Now I cannot see how a lock can suddenly fail - it was fine when I left it, and I suppose that it is possible that it failed during the service
- there is no visible marking to suggest an attempted break-in, so I presume this would be down to wear and tear(it is 3.5 years old).
Got back home, rather unhappy, and thought I'd check the service book - good job I did, as there was no stamp in it indicating a service.My boss wouldnt be happy if I take it back without the full service history.
Open the bonnet, it looks like nothing has been touched - thin coat of dust over everything, the oil filter has been changed, and there is a small bit of wet oil around the drain plug, but the oil is nearly black. Even on a diesel engine with 40k miles, new oil shouldnt be black after less than 20 miles should it? My confidence in Citroen dealers has not been enhanced, yet again.
Alan.