Lexus LX470 owner's manual: Section 4: In case of an emergency

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SECTION 4

IN CASE OF AN EMERGENCY

In case of an emergency

• If your engine stalls while driving ........ 293
• If your vehicle will not start ........ 293
• If you cannot increase the engine speed ........ 297
• If your vehicle overheats ........ 297
• If you have a flat tire ........ 298
• If your vehicle becomes stuck ........ 309
• If your vehicle needs to be towed ........ 310
• If you cannot shift automatic transmission selector lever ........ 316
• Lexus link system ........ 317
• If you lose your keys or lock yourself out ........ 326

IN CASE OF AN EMERGENCY

IF YOUR ENGINE STALLS WHILE DRIVING

If your engine stalls while driving . . . .

1. Reduce your speed gradually, keeping a straight line. Move cautiously off the road to a safe place.
2. Turn on your emergency flashers.
3. Try starting the engine again.

If the engine will not start, see "If your vehicle will not start".

CAUTION

If the engine is not running, the power assist for the brakes and steering will not work, so steering and braking will be much harder than usual.

IF YOUR VEHICLE WILL NOT START

(a) Simple checks

Before making these checks, make sure you have followed the correct starting procedure instructions in "How to start the engine" on page 233 and that you have sufficient fuel. Since your vehicle is equipped with the engine immobiliser system, also check whether the other keys will start the engine. If they work, your key may be broken. Have the key checked at your Lexus dealer. If none of your keys work, there may be a malfunction in the immobiliser system. Call your Lexus dealer. See "Keys" on page 8.

If the engine is not turning over or is turning over too slowly –

1. Check that the battery terminals are tight and clean.
2. If the battery terminals are O.K., switch on the interior light.
3. If the light is out, dim or goes out when the starter is cranked, the battery is discharged. You may try jump starting. See "(c) Jump starting" for further instruction.

If the light is O.K., but the engine still will not start, it needs adjustment or repair. Call a Lexus dealer, Roadside Assistance or Customer Service Assistance. (See "Foreword".)

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NOTICE Do not pull- or push-start the vehicle. It may damage the vehicle or cause a collision when the engine starts. Also the three-way catalytic converter may overheat and become a fire hazard.

If the engine turns over at its normal speed but will not start –

1. The engine may be flooded because of repeated cranking. See "(b) Starting a flooded engine" for further instructions.
2. If the engine still will not start, it needs adjustment or repair. Call a Lexus dealer, Roadside Assistance or Customer Service Assistance. (See "Foreword".)

(b) Starting a flooded engine If the engine will not start, your engine may be flooded because of repeated cranking.

If this happens, turn the ignition key to “START” with the accelerator pedal fully depressed, and hold the key at this position for about 30 seconds. Then the cranking hold function stops cranking automatically, and you can try starting the engine with your foot off the accelerator pedal.

If the engine does not start, wait a few minutes and try again.

If the engine still will not start, it needs adjustment or repair. Call a Lexus dealer, Roadside Assistance or Customer Service Assistance. (See "Foreword".)

(c) Jump starting To avoid serious personal injury and damage to your vehicle which might result from battery explosion, acid burns, electrical burns, or damaged electronic components, these instructions must be followed precisely.

If you are unsure about how to follow this procedure, we strongly recommend that you seek help from your Lexus dealer, Roadside Assistance or Customer Service Assistance. (See "Foreword".).

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CAUTION

• Batteries contain sulfuric acid which is poisonous and corrosive. Wear protective safety glasses when jump starting, and avoid spilling acid on your skin, clothing, or vehicle.
• If you should accidentally get acid on yourself or in your eyes, remove any contaminated clothing and flush the affected area with water immediately. Then get immediate medical attention. If possible, continue to apply water with a sponge or cloth while en route to the medical office.
• The gas normally produced by a battery will explode if a flame or spark is brought near. Use only standardized jumper cables and do not smoke or light a match while jump starting.
• Warning: Battery posts, terminals and related accessories contain lead and lead compounds, chemicals known to the State of California to cause cancer and reproductive harm. Wash hands after handling.

NOTICE

The battery used for boosting must be 12 V. Do not jump start unless you are sure that the booster battery is correct.

► 5 Discharged battery 6 Booster battery

JUMP STARTING PROCEDURE

1. If the booster battery is installed in another vehicle, make sure the vehicles are not touching. Turn off all unnecessary lights and accessories.

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2. If required, remove all the vent plugs from the booster battery. Lay a cloth over the open vents on the booster battery. (This helps reduce the explosion hazard, personal injuries and burns.)

If the booster battery is an extended maintenance interval battery, it is not necessary to remove the vent plugs.

3. If the engine in the vehicle with the booster battery is not running, start it and let it run for about 5 minutes. During jump starting, run the engine at about 2000 rpm with the accelerator pedal lightly depressed.

4. Locate positive (+) and negative (-) terminals of each battery. Connect the jumper cables in the exact order ( [1] [2] [3] [4] ) shown in the illustration.

[1] Connect a positive (red) jumper cable clamp to the positive (+) terminal of the discharged battery.

[2] Connect the clamp at the other end of the positive (red) cable to the positive (+) terminal of the booster battery.

[3] Connect a negative (black) cable clamp to the negative (-) terminal of the booster battery.

[4] Connect the clamp at the other end of the negative (black) cable to a solid, stationary, unpainted metallic point (e.g. engine hanger) away from the battery. Do not connect it to or near any part that moves when the engine is cranked.

CAUTION

When making the connections, to avoid serious injury, do not lean over the battery or accidentally let the jumper cables or clamps touch anything except the correct battery terminals or the ground.

5. Start your engine in the normal way. After starting, run it at about 2000 rpm for several minutes with the accelerator pedal lightly depressed.

6. Carefully disconnect the cables in the exact reverse order: the negative cable and then the positive cable.

7. Carefully dispose of the battery cover cloths which may now contain sulfuric acid.

8. If removed, replace all the battery vent plugs.

If the cause of your battery discharging is not apparent (for example, lights left on), you should have it checked at your Lexus dealer.

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IN CASE OF AN EMERGENCY

IF YOU CANNOT INCREASE THE ENGINE SPEED

If the engine speed does not increase when the accelerator pedal is depressed, the electronic throttle control system may be faulty. Move the vehicle to a safe place by means of creeping and call a Lexus dealer for assistance:

1. Depress the brake pedal and shift to the “D” position.
2. Gradually release the brake pedal, and the vehicle starts to move by creeping. After arriving at a safe place, stop the vehicle and call a Lexus dealer for assistance.

CAUTION

• The above method of moving the vehicle is for emergency. Use it only for moving minimum distances to a safe place.
• Be especially careful to prevent erroneous pedal operation.

IF YOUR VEHICLE OVERHEATS

If your engine coolant temperature gauge indicates overheating, if you experience a loss of power, or if you hear a loud knocking or pinging noise, the engine has probably overheated.

When the engine overheats

Pull safely off the road, stop the vehicle and turn on your emergency flashers. Put the transmission in "P" and apply the parking brake.

A: If steam is coming from your engine:

Turn off the engine. Leave the hood closed until there is no sign of steam or coolant. Your engine could have been seriously damaged already. Call your Lexus dealer for assistance.

CAUTION

To help avoid personal injury, keep the hood closed until there is no steam. Escaping steam or coolant is sign of very high pressure.

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B: If no steam is coming from your engine: Leave the engine running and turn off the air conditioning. Check the following.

• Is the cooling fan operating?
• Is the coolant in the acceptable range?
• Is the engine drive belt O.K.?

CAUTION

• When the engine is running, keep hands and clothing away from the moving fan and engine drive belt.
• Do not attempt to remove the radiator cap when the engine and radiator are hot. Serious injury could result from scalding hot fluid and steam blown out under pressure.

If the cooling fan is not operating or the coolant is not in the acceptable range, turn off the engine and call your Lexus dealer.

If both conditions are O.K., after the engine coolant temperature has cooled to normal, continue driving your vehicle.

If the engine coolant temperature does not cool down, or your vehicle overheats again, have it checked as soon as possible by your Lexus dealer.

IF YOU HAVE A FLAT TIRE

1. Reduce your speed gradually, keeping a straight line. Move cautiously off the road to a safe place – well away from the traffic. Avoid stopping on the center divider of a highway. Park on a level spot with firm ground.
2. Stop the engine and turn on your emergency flashers.
3. Firmly set the parking brake and put the transmission in "P".
4. Have everyone get out of the vehicle on the side away from traffic.
5. Read the following instructions thoroughly.

CAUTION When jacking, be sure to observe the following to reduce the possibility of personal injury:

• Turn off the active height control suspension by pushing the active height control switch.
• Follow jacking instructions.
• Do not put any part of your body under a vehicle supported by a jack. Personal injury may occur.
• Do not start or run the engine while your vehicle is supported by the jack.

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• Stop the vehicle on a level firm ground, firmly set the parking brake and put the transmission in "P". Block the wheel diagonally opposite to the one being changed if necessary.
• Make sure to set the jack properly in the jack point. Raising the vehicle with jack improperly positioned will damage the vehicle or may allow the vehicle to fall off the jack and cause personal injury.
• Never get under the vehicle when the vehicle is supported by the jack alone.
• Use the jack only for lifting your vehicle during wheel changing.
• Do not raise the vehicle with someone in the vehicle.
• When raising the vehicle, do not place any objects on top of or underneath the jack.
• Raise the vehicle only high enough to remove and change the tire.

NOTICE

Do not continue driving with a deflated tire. Driving even a short distance can damage a tire and wheel beyond repair.

▶On the left side of the luggage compartment [1] Tool bag [2] Jack

1. Get the tool, jack and spare tire.

To prepare yourself for an emergency, you should familiarize yourself with the use of the jack and each tool, and their storage locations.

When storing the jack, put it into place and secure to prevent it from flying forward during a collision or sudden braking.

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▶ 1 Jack handle end 2 Jack handle extension 3 Jack handle

To remove the spare tire under the luggage compartment: Put a jack handle, jack handle extensions and jack handle end together as shown in the illustration.

CAUTION Make sure they are securely fixed with the screws.

When connecting a jack handle extension with a jack handle end, use a jack handle to tighten the bolts on the joints as shown in the illustration. When connecting the jack handle with extension, tighten the wing bolt on the joint securely. Make sure the hollow meets the bolt on every joint when you tighten the bolts.

NOTICE Tighten all the joints securely. Otherwise, the extension may come off and it may damage the paint or vehicle body.

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► 1 Lower 2 Raise 3 Paper

To remove the spare tire:

1. Remove the spare tire carrier lid using a slotted screwdriver.
2. Insert the end of the jack handle extension into the lowering screw and turn it counterclockwise with the handle, making sure the handle remains firmly fitted onto the jack handle extension.
3. After the tire is lowered completely to the ground, remove the holding bracket.

When storing the spare tire, put it in place with the outer side of the wheel facing up. Then secure the tire, taking care that the tire goes straight up without catching on any other part, to prevent it from flying forward during a collision or sudden braking.

NOTICE Tighten the spare tire clamp bolt to hold the spare wheel carrier by the hook securely.

2. Block the wheel diagonally opposite the flat tire to keep the vehicle from rolling when it is jacked up.

When blocking a wheel, place a wheel block in front of the front wheels or behind the rear wheels.

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►Paper for protecting surface

3. Remove the wheel ornament.

Pry off the wheel ornament, using the beveled end of the wheel ornament remover as shown.

CAUTION

Do not try to pull off the ornament by hand. Take due care in handling the ornament to avoid unexpected personal injury.

4. Loosen all the wheel nuts.

Always loosen the wheel nuts before raising the vehicle.

Turn the wheel nuts counterclockwise to loosen them. To get maximum leverage, fit the wrench to the nut so that the handle is on the right side, as shown above. Grab the wrench near the end of the handle and pull up on the handle. Be careful that the wrench does not slip off the nut.

Do not remove the nuts yet – just unscrew them about one–half turn.

CAUTION

Never use oil or grease on the bolts or nuts. The nuts may loosen and the wheels may fall off, which could cause a serious accident.

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►Front

JACK POINTS: Front – Under the chassis frame side rail at the No.2 body mount bracket Left rear – Under the rear axle housing Right rear – Under the bracket on the rear axle housing

►Rear

5. Position the jack at the jack points as shown. Make sure the jack is positioned on a level and solid surface.

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1 Jack handle end 2 Jack handle extensions 3 Jack handle

Put a jack handle, jack handle extensions and jack handle end together as shown in the illustration.

CAUTION Make sure they are securely fixed with the screws.

When connecting a jack handle extension with a jack handle end, use a jack handle to tighten the bolts on the joints as shown in the illustration. When connecting the jack handle with extension, tighten the wing bolt on the jack handle securely. Make sure the hollow meets the bolt on any joint when you tighten the bolts.

NOTICE Tighten all the joints securely. Otherwise, the extension may come off and it may damage the paint or vehicle body.

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6. After making sure no one is in the vehicle, raise it high enough so that the spare tire can be installed.

Allow for the fact that you need more ground clearance when putting on the spare tire than when removing the flat tire.

To raise the vehicle, insert the jack handle extension into the jack (it is a loose fit) and turn it clockwise with the handle, making sure the handle remains firmly fitted onto the jack handle extension. As the jack touches the vehicle and begins to lift, double-check that it is properly positioned.

CAUTION Never get under the vehicle when the vehicle is supported by the jack alone.

7. Remove the wheel nuts and remove the flat tire.

Lift the flat tire straight off and put it aside.

Roll the spare wheel into position and align the holes in the wheel with the bolts. Then lift up the wheel and get at least the top bolt started through its hole. Wiggle the tire and press it back over the other bolts.

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Before putting on the wheel, remove any corrosion on the mounting surfaces with a wire brush or such. Installation of wheels without good metal-to-metal contact at the mounting surface can cause wheel nuts to loosen and eventually cause a wheel to come off while driving. Therefore after the first 1600 km (1000 miles), check to see that the wheel nuts are tight.

8. Reinstall all the wheel nuts finger tight.

Reinstall the wheel nuts and tighten them as much as you can by hand. Press the tire back and see if you can tighten them more.

CAUTION

Never use oil or grease on the bolts or nuts. Doing so may lead to overtightening the nuts and damaging the bolts. The nuts may loosen and the wheels may fall off, which could cause a serious accident. If there is oil or grease on any bolt or nut, clean it.

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9. Lower the vehicle completely and tighten the wheel nuts.

To lower the vehicle, turn the jack handle extension counterclockwise with the handle, making sure the handle remains firmly fitted onto the jack handle extension.

Use only the wheel nut wrench to tighten the nuts. Do not use other tools or any additional leverage other than your hands, such as a hammer, pipe or your foot. Make sure the wrench is securely engaged over the nut.

Tighten each nut a little at a time in the order shown. Repeat the process until all the nuts are tight.

CAUTION

• When lowering the vehicle, make sure all portions of your body and all other persons around will not be injured as the vehicle is lowered to the ground.
• Have the wheel nuts tightened with torque wrench to 131 N·m (13.4 kgf·m, 97 ft·lbf.), as soon as possible after changing wheels. Otherwise, the nuts may loosen and the wheels may fall off, which could cause a serious accident.

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10. Reinstall the wheel ornament. Put the wheel ornament into position and then tap it firmly with the side or heel of your hand to snap it into place.

CAUTION Take due care in handling the ornament to avoid unexpected personal injury.

11. After changing the wheel, check the air pressure of the replaced tire. Stow all the tools, jack and flat tire securely. If the pressure of the replaced tire is low, drive slowly to the nearest service station and fill to the correct pressure. Do not forget to reinstall the tire valve cap as dirt and moisture could get into the valve core and possibly cause air leakage. If the cap is missing, put a new one on as soon as possible. This is the same procedure for changing or rotating your tires.

CAUTION Before driving, make sure all the tools, jack and flat tire are securely in place in their storage location to reduce the possibility of personal injury during a collision or sudden braking.

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IF YOUR VEHICLE BECOMES STUCK

If your vehicle becomes stuck in snow, mud, sand, etc. then you may attempt to rock the vehicle free by moving it forward and backward.

Turn off the active traction control system to become unstuck to allow the tires to spin enough to remove the vehicle from the obstruction. (For details, see “Vehicle stability control system” on page 261.)

⚠ CAUTION Do not attempt to rock the vehicle free by moving it forward and backward if people or objects are anywhere near the vehicle. During the rocking operation the vehicle may suddenly move forward or backward as it becomes unstuck, causing injury or damage to nearby people or objects.

NOTICE If you rock your vehicle, observe the following precautions to prevent damage to the transmission and other parts.

• Do not depress the accelerator pedal while shifting the selector lever or before the transmission is completely shifted to forward or reverse gear.
• Do not race the engine and avoid spinning the wheels.
• If your vehicle remains stuck after rocking the vehicle several times, consider other ways such as towing.

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IF YOUR VEHICLE NEEDS TO BE TOWED

If towing is necessary, we recommend you to have it done by your Lexus dealer or a commercial tow truck service. In consultation with them, have your vehicle towed using either (a) or (b).

(a) Towing with a wheel lift type truck (b) Using a flat bed truck (c) Never tow with a sling type truck

Only when you cannot receive a towing service from a Lexus dealer or commercial tow truck service, tow your vehicle carefully in accordance with the instructions given in "(d) Emergency towing" on page 314.

Proper equipment will help ensure that your vehicle is not damaged while being towed. Commercial operators are generally aware of the state/provincial and local laws pertaining to towing.

Your vehicle can be damaged if it is towed incorrectly. Although most operators know the correct procedure, it is possible to make a mistake. To avoid damage to your vehicle, make sure the following precautions are observed. If necessary, show this page to the tow truck driver.

TOWING PRECAUTIONS:

Use a safety chain system for all towing, and abide by the state/provincial and local laws. The wheels and axle on the ground must be in good condition. If they are damaged, use a towing dolly.

CAUTION

When your vehicle is towed, put the vehicle height in the "N" (Normal) mode and push the height control switch to turn off the height control suspension. Otherwise, the vehicle height may be changed because of the automatic leveling function, resulting in an accident. For details, see "Active height control suspension (AHC)" on page 250.

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(a) Towing with a wheel lift type truck • From front

Use a towing dolly under the rear wheels.

NOTICE Never tow a vehicle with an automatic transmission from the front with rear wheels on the ground, as this may cause serious damage to the transmission.

• From rear

Use a towing dolly under the front wheels.

NOTICE Never tow a vehicle with an automatic transmission from the rear with front wheels on the ground, as this may cause serious damage to the transmission.

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(b) Using a flat bed truck

• Tie down points

If your Lexus is transported by a flat bed, it should be tied down at locations A and B as shown above.

►Rear emergency towing hook

NOTICE Do not use the rear emergency towing hook.

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● Tie down angle If you use chains or wires to tie down your vehicle, the angles shaded black must be at 45°.

(c) Towing with a sling type truck

NOTICE Do not tow with a sling type truck, either from the front or rear. This may cause body damage.

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(d) Emergency towing

If towing is necessary, we recommend you to have it done by your Lexus dealer or a commercial tow truck service.

If towing service is not available in an emergency, your vehicle may be temporarily towed by a cable or chain secured to the emergency towing hook. Use extreme caution when towing the vehicle.

A driver must be in the vehicle to steer it and operate the brakes.

Towing in this manner may be done only on hard-surfaced roads for a short distance and at low speeds. Also, the wheels, axles, drive train, steering and brakes must all be in good condition.

CAUTION Use extreme caution when towing the vehicle. Avoid sudden starts or erratic driving maneuvers which would place excessive stress on the emergency towing hook and towing cable or chain. The hook and towing cable or chain may break and cause serious injury or damage.

NOTICE

• Do not use front and rear eyelets. It is not designed for towing.
• Use only a cable or chain specifically intended for use in towing vehicles. Securely fasten the cable or chain to the towing hook provided.

Before towing, check that the center differential is unlocked. (The indicator light must be off with the ignition on.) Release the parking brake and put the transmission in "N". The ignition key must be in "ACC" (engine off) or "ON" (engine running).

CAUTION If the engine is not running, the power assist for the brakes and steering will not work so steering and braking will be much harder than usual.

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Emergency towing hook precautions:

• Before emergency towing, check that the hook is not broken or damaged and that the installation bolts are not loose.
• Fasten the towing cable or chain securely to the hook.
• Do not jerk the hook. Apply steady and even force.
• To avoid damaging the hook, do not pull from the side or at a vertical angle. Always pull straight ahead.

CAUTION If the emergency towing hook is used to get out when your vehicle becomes stuck in the mud, sand or other condition from which the vehicle cannot be driven out under its own power, make sure to observe the precautions mentioned below. Otherwise, excessive stress will be put on the hook and the towing cable or chain may break, causing serious injury or damage.

• If the towing vehicle can hardly move, do not forcibly continue the towing. Contact your Lexus dealer or a commercial tow truck service for assistance.
• Tow the vehicle as straight ahead as possible.
• Keep away from the vehicle during towing.

Tips for towing a stuck vehicle: The following methods are effective to use when your vehicle is stuck in the mud, sand or other condition from which the vehicle cannot be driven out under its own power. Use extreme caution when towing the vehicle. In addition, keep away from the vehicles and towing cable or chain when towing.

• Remove the sand and soil in the front and the back of the tires.
• Place stones or wood under the tires.

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IF YOU CANNOT SHIFT AUTOMATIC TRANSMISSION SELECTOR LEVER

If you cannot shift the selector lever, use the shift lock override button as follows:

1 Turn the ignition key to "LOCK" or "ACC". Make sure the parking brake is applied. Pry up the cover with a flat-bladed screwdriver or equivalent.

2 Insert your finger, the screwdriver or equivalent into the hole to push down the shift lock override button. You can shift the selector lever while pushing the button.

For your safety, keep the brake pedal depressed.

Be sure to have the system checked by your Lexus dealer as soon as possible.

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LEXUS LINK SYSTEM

(U.S.A. ONLY)

The Lexus Link System is an in-vehicle communications service that provides you with enhanced safety, security and convenience. With an active subscription you can push the "SERVICES" button for operator assistance or in an emergency situation such as a vehicle accident (in which the airbag was activated), you will automatically be connected to the Lexus Link Call Center which will assist you and/or send help 24 hours a day, 7 days a week.

The Lexus Link System can also record your voice or your conversation with the Lexus Link Call Center Advisor.

IN CASE OF AN EMERGENCY

The Lexus Link System is a subscription-based service. To obtain any of the Lexus Link services you must have enrolled with the Lexus Link Call Center and have an active subscription. It is important to be aware that an active subscription is required to receive safety and security services.

To learn more about your subscription status or how to renew or extend your subscription, please push the "SERVICES" button and speak to the Lexus Link Advisor, or you may dial toll free 1-800-25 Lexus (Toll-Free) (1-800-255-3987) and select the option for Lexus Link. If you are not enrolled, you will hear the explanation about Lexus Link System. The actual message is shown on "Audible voice prompts" on page 324. If you push the "SERVICES" button again, the services enrollment call will be announced. To cancel the enrollment call, push the "SERVICES" button one more time.

NOTICE

This system is only operational in GPS (Global Positioning System) and analog cellular coverage areas. Services may not be available in an area where the GPS and analog cellular phone signals cannot be received.

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When the ignition is turned to the “ON” position, “The Lexus Link System is active” is announced to inform you that the system is on. If your Lexus Link subscription expires, you will hear “The Lexus Link System is not active. To activate your Lexus Link System, press the “SERVICES” button now”. To learn more about your subscription status or how to renew or extend your subscription, please push the “SERVICES” button to speak to a Lexus Link Advisor, or you may dial toll free 1–800–25 Lexus (Toll–Free) (1–800–255–3987) and select the option for Lexus Link. If problems are detected in the Lexus Link System, you will hear “A Lexus Link System error has been detected. Please contact your Lexus dealer.” If you hear this message, take your vehicle to your Lexus dealer.

In some cases, even if your subscription has expired, you may hear “The Lexus Link System is active”. This is due to the time delay required to process the deactivation of your Lexus Link System. During this period, when you push the “SERVICES” button, your call will be forwarded to enrollment. Once the deactivation process has been completed, you will hear “The Lexus Link System is not active”.

NOTICE The voice prompt messages are the primary means to let you know the status of your subscription. It is important to be aware that an active subscription is required to receive safety and security services. If these voice prompt messages are disabled and you desire to have them re-activated, contact your Lexus dealer.

When you push the “– VOL +” button on the “–” side immediately followed by the “PLAY” button, you can hear an explanation about the Lexus Link System. However, this function is not available when you are recording or hearing a playback. See “Audible voice prompts” on page 324 for a written version of this recorder message.

The basic subscriber service package is available free of charge for the first year.

NOTICE Do not remove the Lexus Link fuse and wiring harness with the ignition on, or an emergency call will be placed to the Lexus Link Call Center.

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Automatic notifications

If an airbag deploys, an emergency signal is sent automatically to the Lexus Link Call Center. In your vehicle, the system announces “Placing an emergency call to the Lexus Link Center.” In response to the signal, Lexus Link Advisor will attempt to communicate with you first. If the Advisor cannot get any response from you, the Advisor will locate your vehicle through the GPS, call the nearest emergency services provider, describe the situation and your location. If necessary, the Advisor will transfer your call to the emergency services operator.

If the theft deterrent system on your vehicle is activated, the Lexus Link System on your vehicle will automatically call the Lexus Link Call Center. The Advisor will attempt to contact you to determine whether the alarm is valid.

If you report to the Lexus Link Call Center that your vehicle has been stolen, the Advisor will locate, track and provide location information to the appropriate law enforcement authority. To protect subscriber privacy, the Lexus Link Call Center will not provide the location of a vehicle to anyone other than a law enforcement authority.

If you accidentally activate the vehicle alarm, push the “UNLOCK” button on the wireless remote control key within 55 seconds after the alarm was set off, or insert the key into the door keyhole or ignition switch. The Lexus Link System will cancel the theft call.

NOTICE

• Once the emergency button is pushed, an emergency call cannot be cancelled.
• This system is only operational in GPS and analog cellular coverage areas. Upon subscription expiration, all Lexus Link services (i.e. automatic notification, emergency call functions, service call functions, door locking/unlocking function) are deactivated.

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Manual emergency calling

You can place an emergency call manually. Open the cover and push the emergency button. You will hear "Placing an emergency call to Lexus Link Center." Upon reception of your call, the Advisor will locate your vehicle and contact you to assess the situation. If necessary, the Advisor will alert the nearest emergency service provider. This emergency call should only be made in life-threatening situations.

If your vehicle is stolen, call the Lexus Link Call Center at 1–800–25–LEXUS (Toll–Free) (1–800–255–3987). The Center will locate, track and provide location information to the appropriate police authority. To protect subscriber privacy, the Lexus Link Call Center will not provide the location of a vehicle to anyone other than a law enforcement authority.

NOTICE This system is only operational in GPS and analog cellular coverage areas. Upon subscription expiration, all Lexus Link services (i.e. automatic notification, emergency call functions, service call functions, door locking/unlocking function) are deactivated.

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Other Services

When you push the “SERVICES” button, you will hear “Calling the Lexus Link Center”. When the Advisor receives your location and ID from the system, the Advisor provides you with the service. The services provided will depend on the level of service package selected.

For details about various services that are available, contact your Lexus dealer, or push the “SERVICES” button and speak to the Lexus Link Advisor, or you may dial toll free 1–800–25 Lexus (Toll-Free) (1–800–255–3987) and select the option for Lexus Link.

To cancel a services call, push the “SERVICES” button a second time. “Lexus Link call cancelled” will be announced.

If any problem concerning the Lexus Link System occurs during driving, the system will announce “A Lexus Link System error has been detected. Please contact your Lexus dealer.” If you hear this message, take your vehicle to your Lexus dealer.

Lexus Link services may not be available if:

• The components or wire harnesses for the system are damaged;
• The Lexus Link Call Center is not operational;
• The antenna does not work properly due to vehicle damage;
• In a weak or non-analog cellular coverage area;
• In area where the GPS signal is weak or cannot be received;
• The Lexus Link subscription has expired.

NOTICE

Upon subscription expiration, all Lexus Link services (i.e. automatic notification, emergency call functions, service call functions) are deactivated.

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Door Locking/Unlocking by Lexus Link System

The Lexus Link System will allow your vehicle to be locked and unlocked remotely.

If you find that your vehicle has not been locked, call the Lexus Link Call Center 1-800-25-LEXUS (Toll-Free) (1-800-255-3987), the Lexus Link Advisor can assist in locking your vehicle.

In case you are locked out, call the Lexus Link Call Center 1-800-25 Lexus (Toll-Free) (1-800-255-3987), a Lexus Link Advisor can assist in unlocking your vehicle.

NOTICE You must provide the Lexus Link operator with your Lexus Link PIN (Personal Identification Number ) or personal security word, before they lock/unlock your vehicle. However, the Lexus Link System will not be able to lock or unlock your vehicle if it has been parked for 48 hours or more after the ignition is turned off. Upon subscription expiration, all Lexus Link services (i.e. automatic notification, emergency call functions, service call functions, door locking/unlocking function) are deactivated.

Memo record

► 1 “REC” button 2 ”PLAY” button 3 ”- VOL +” button

During a service call, you can record a conversation with the Lexus Link Call Center Advisor. This function is very convenient for drivers so they do not have to take notes while driving.

“REC” button: Push this button to record information or a conversation with Lexus Link Call Center. To stop recording, push the button again. Up to 5 minutes of recording time is available.

When you push the “REC” button, all previous messages are deleted and the system begins recording your new message.

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At the start of recording, “Recording” will be announced. At the end of recording, you will hear “Recording complete”. If there are only 15 seconds left for recording, two chimes sound. If the recording memory is full, “Recording time exceeded” will be announced and recording will be terminated.

If you push this button while you are hearing a playback of recording, it terminates the playback and recording will start. At this time, the previous recording will be erased.

“PLAY” button: Push this button to play the recorded conversation. “Playback Complete” is announced when the playback is complete. To stop the operation, push the button again. “Playback Cancelled” is announced. The volume has a total of seven positions/levels available.

“– VOL +” button: Push this button on either side to adjust the volume. When you change the volume, one chime sounds.

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Audible voice prompts

The following table shows the voice responses from the Lexus Link System.

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Lexus Link transceiver antenna

The Lexus Link transceiver antenna is removable. Before taking the vehicle to an automatic car wash, disconnect the antenna by unscrewing it from the roof mount.

NOTICE If you forget reattaching the Lexus Link transceiver antenna, the Lexus Link System may not function properly.

IF YOU LOSE YOUR KEYS OR LOCK YOURSELF OUT

You can purchase a new key at your Lexus dealer if you can give them the key number and master key.

Even if you lose only one key, contact your Lexus dealer to make a new key. If you lose all your master keys, you cannot make new keys; the whole engine immobiliser system must be replaced.

See the suggestion given in “Keys” on page 8.

You can use the wireless remote control system with the new key. Contact your Lexus dealer for detailed information.

If your keys are locked in the vehicle and you cannot get a duplicate, many Lexus dealers can still open the door for you using special tools. If your vehicle is equipped with Lexus Link System, call the Lexus Link Call Center 1–800–25–LEXUS (Toll-Free) (1–800–255–3987). Once you provide the Lexus Link Call Center Advisor with your Lexus Link PIN (Personal Identification Number), or personal security word, they will unlock your vehicle.

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NOTICE You must provide the Lexus Link operator with your Lexus Link PIN (Personal Identification Number ) or personal security word, before they lock/unlock your vehicle. However, the Lexus Link System will not be able to lock or unlock your vehicle if it has been parked for 48 hours or more after the ignition is turned off. Upon subscription expiration, all Lexus Link services (i.e. automatic notification, emergency call functions, service call functions) are deactivated.

If you must break a window to get in, we suggest breaking the smallest side window because it is the least expensive to replace. Be extremely cautious to avoid glass cuts.

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