By Merc. In recent times Merc took over/bought out all independent dealers
in the three major cities London, Manchester and Birmingham. It looks like
there has been a major investment in these dealerships.
The Park Royal location, a new one, is more convenient for me than the
previous one in west London I was using (which was always owned by Merc).
Park Royal is a pure service station, and the shift was easy since all
London dealers are on the same computer system.
Merc has also taken direct control of a lot of used car sales under Mercedes
I don't know how much effect on service quality it has had as the franchised
dealer I used to use in the outer reaches of south-east London was not bad.
Merc service in the UK does attract some negative press from motoring
journalists and acquaintances reported service issues connected with their
ML (which I mentioned in a post a little while ago), so maybe this is an
attempt to rectify this.
It will take a while to see the results.
For direct contact replace nospam with schmetterling