Merc service

Is Park Royal owned by Mercedes or are they an independent delaer?

Dori A Schmetterl> The prennial subject.

By Merc. In recent times Merc took over/bought out all independent dealers in the three major cities London, Manchester and Birmingham. It looks like there has been a major investment in these dealerships.

The Park Royal location, a new one, is more convenient for me than the previous one in west London I was using (which was always owned by Merc). Park Royal is a pure service station, and the shift was easy since all London dealers are on the same computer system.

Merc has also taken direct control of a lot of used car sales under Mercedes Direct.

I don't know how much effect on service quality it has had as the franchised dealer I used to use in the outer reaches of south-east London was not bad.

Merc service in the UK does attract some negative press from motoring journalists and acquaintances reported service issues connected with their ML (which I mentioned in a post a little while ago), so maybe this is an attempt to rectify this.

It will take a while to see the results.

DAS