Neither did this one! :)
Sloppiness, incompetence, and fraud all around. I filed a formal complaint to Tire Rack. I had to stop them halfway through, after 2.5 hours of my car on the lift, and now I have four unbalanced (but new) tires, and a bare spare rim with no valve stem.
It was miserable, by any
- They committed fraud (by claiming a higher Tire Rack price)
- They pried off the BBS BMW hubcaps with a screwdriver
- They dropped 1/3 of the the lug bolts on the ground
- The did not bother to match mount the red to the valve stem
- They had to ask ME what the torque should be (when I told them to remove the wheels and re-torque them)
- They had to deflate and then re-inflate the tires (when I told them they didn't even look at the tire placard in the door jamb)
- They left the old wheel weights on the tire (until I told them to remove them)
- And, worst of all, I think they damaged two of my wheels
It got so bad, that I told them three times that I wanted my car back, and only after the third time, did they stop. Then they wanted to charge me the full (fraudulent) price, and I insisted they only charge me for the work they did.
In the end, they charged me $8 to mount the four tires with four new stems, no balance, and, they didn't put back the spare tire on the wheel rim nor put the Schrader valve back into the spare tire stem.
And, then they hand me a pretty envelope, with the receipt, where it says "Trust the Midas touch."
Pictures later ... as I only had a crummy cell phone ... and it's hard to get the photos off of it.