Hi All, I was just wondering if any NG regulars have ever experienced customer service problems with the company California Pacific also known as JBugs in Oceanside, CA? I'm having a problem with then because I purchased a windshield for my 69 type 1 through the Internet, and it arrived with a serious but small scratches on it right in the driver's view. They shipped it very well wrapped in bubble pack through FEDEX Ground. When I opened the box and unwrapped the glass, I saw the scratches, so I called their customer service. I got a typical So. Cal response, like hey dude, wrap it back up and we'll do a FEDEX Ground Call tag for the return, and we'll see it and go from there. Ok, but that's now been over a week, so I called and asked if there was a problem. Same guy with same lax attitude says oh yea, the pick up should be like today. That was two days ago. I'm in the Phoenix area so I know it isn't a monumental task to get things moving between here and San Diego County. I think these guys are being stupid about a return for a windshield. I even took pictures immediately and emailed them to their customer service email address. I checked with the Better Business Bureau of san Diego County, and California Pacific is not a recommended business. So has anyone else had a similar experience with JBUGS/ California Pacific? Bill S in AZ
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16 years ago