I bought a set of Michelin tires at sears back in fall 01 and have since put a little over 1000 miles on the tires... half of which I put on this past weeked. As I was leaving town for the weekend I noticed that the car was vibrating at speeds over 65mph... the car had been balanced and aligned during the same week these tires were installed. So, i took the car back to sears to make sure they had balanced the tires correctly (they really slack off about calibrating their tire machines). Well, turns out one of the tires had a big bulge on it and needed to be replaced... no big deal i figure, it is under warranty, it only has 1000 miles on it... Well, they warrantied the $80 tire, but charged ME for the $10.99 balancing and the $7.50 for road hazard. They said that those were only good for the lifetime of the tire so I had to pay $20.45. Okay that's fine, but my old tire had only 1000 miles on it and is warrantied for 65,000 miles... so why should I have to pay this amount? Sears said that they are not responsible for manufacturing defects... so aparently I am? Funny how if the tire had exploded or something due to the seperation that it would have been covered under road hazard and I wouldnt have had to pay for it. over the past 2 years I have purchased 14 tires from sears ALL with the road hazard warranty... and they won't cover the $20.45. what kind of customer service is that?
I really like Michelin tires, and liked the convenience of being able to go to any sears store in the country if I had problems... but if they are going to screw me on $20 I don't think I should be buying from them anymore. Where do you guys buy your tires? I really prefer Michelin tires. Do places warranty tires even if you do not buy from them?
end rant