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Import Specialists of America - Thumbs DOWN

I genuinely dislike posting negatives about companies. I am sure folks at these places are trying to earn a buck like everyone else. For me, I am a technology developer and when I see a company try and put up a nice online store front, then totally forget customer service - then they get a bad report.

German Auto Parts claimed they closed for 5 days, so for 5 days customers were left hanging not knowing if the parts they just purchased were even in stock.

Today it's Import Specialists of America - website looks nice, prices look great. But, these guys are slow to answer e-mails and when they do, they make you reply more than necessary because they don't READ the e-mails. They ask for things like make and model of vehicle, that sit 3 lines below. So, thumbs DOWN to these guys who are too busy to read an e-mail, therefore too busy to make a sale.

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Thumbs DOWN

Reply to
Jamie
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Hmmm, here is the reply I got from "Chris", regarding customers and e-mail. I told him that I found other vendors like FCP Groton, IPD USA and VLV World pay more attention to customers and to detail:

Chris: "Why? Did you send 3 copies of the same email to each vendor? When people take and waste time by sending countless emails for basic stuff, and then expect us to read your buried info while you shop from vendor to vendor - we are happy that you will go to our competition. Hope they take great care of you, and sorry we couldn't help you further."

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Seems I am wasting Chris' time sending ONE eMail looking for BASIC stuff. Engine bearings, .020", can't find them anywhere. Basic????

Reply to
Jamie

Well, Import Specialists of America doesn't appreciate negative feedback.

"Chris" has told me: "HUNDREDS OF THOUSANDS of customers (over 50 of them are Volvo dealers by the way) think we are the best. We have blocked your IP address from all 26 of our webstores, and any response won't be read. "

Reply to
Jamie

Just curious...

Do you have a static IP? nose, face, spite...

Reply to
Steve

Of course not, I'm an IT manager. IP Freely...LOL

Reply to
Jamie

The quickest and easiest work-around a blocked static IP, IMO is to change the MAC address of your PC, then reboot the modem (I've only done this with cable). The cable company sees your MAC as a new computer and issues a new IP. Otherwise, it wants to keep dishing out the same one, even after IP flushes.

Changing an IP at work may be a different matter, with firewalls, etc.

Reply to
Jamie

Damm thought you might be at aol with the ip du jour...

Reply to
Steve

Save a new mommie board how do you change a mac address?

Reply to
Steve

He's doing it with a cable modem, there it's easy: cycle the power on both the PC and the modem and you get a new MAC address stored in the modem. Otherwise the MAC address is stored in the network adapter (not the MoBo) and it isn't that easy to change.

Changing a static IP that the world's DNS routers need to know about is very difficult.

Reply to
Andrew McKenna

Are you sure? Normally the MAC address is fixed in hardware since the addresses have to be managed by the mfr to be globally unique and within the mfr's assigned range. The MAC address is documented on a label on the modem.

Dunno whether the ISP uses static DHCP (which assigns specific IPs to the same MAC address and makes sense for always-on connections) or dynamic DHCP (which reuses IPs from a pool and is more efficient for dial-up). I used to work for an ISP but was on the POP side of the business rather than on the server side.

I would also expect the IP to stay the same (presuming it's static) when you change the modem IP. When I changed my cable modem I had to have the cable company change the account to the new MAC.

Mike

Reply to
Michael Pardee

No, the MAC address won't be changed by power-cycling the modem or PC. You may get a new IP address, depending upon the ISP.

If the network interface is embedded in the motherboard, the MAC address is there too.

The MAC address is embedded in read-only memory, but that is only accessed when the interface is initialized--the interface driver reads the MAC and stores it in memory, where it can be changed. As long as you have local administrative (or root) privileges, making the change is pretty trivial on Windows, Unix, BSD, or Linux systems.

Most cable/DSL routers have the option of entering a MAC address or doing a pass-through of the MAC from the computer.

Gary

Reply to
Gary Heston

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