Last month, Jeff Screws was complaining because the dealer scratched his
new pickup. Well, now it's my turn. I simply cannot believe how !@#$%
careless the service techs can be.
I took my undented, unscratched Sierra into my dealer this morning for
an oil change and tire rotation. And, I had a windshield guy meet me
there to fill in a small rock chip on the windshield. He fixed it in my
sight and I turned it over to the dealer.
Later, when they returned it to me and I started to open the driver's
door I saw something that literally made me want to throw my hands up
and wail. Someone had opened the door into some object and left two
small dents about three inches apart with the paint missing all the way
down to the metal.
I had emphasized to the service tech when I took it in to make sure they
didn't get grease on the seat again, so she put plastic covers on it.
This time they decided to get grease all over the inside door panel and
dent my door on the outside.
I showed it to my tech. Everyone knows me there and I hate to be a
witch, but they also know how much I love (d) this truck. Another
salesman came up to me and complimented me, telling me what a beautiful
truck it was. I didn't have a chance to tell him about the service
department guys and how they had ruined the door.
I have no complaints about the front office people. It's the guys or
gals in the pit that don't care about other people's vehicles.
So, the service writer looked at it and agreed it wasn't on there when I
came in. She said they'd have some traveling touch up guy who works
miracles fix it.
I'm not totally ignorant of painting and I know it has dents down to the
metal. Touching it up won't fix it. It will only cover it up. Repainting
the door will give me paint that will eventually flake or peel up from
the mouldings, to say nothing about not matching.
So, guys what are you thoughts about this. I fully expect someone to
remind me of my advice to Jeff--go to headquarters and scream loudly for
the paint and body expert. Since I am known by everyone at the dealer
and would like to stay on good terms, what might be another option for
fully restoring the door?
I'm really disappointed and hurt right now, to say nothing about angry.
I try so hard to protect this vehicle by parking it half a mile from
every car in sight and then this happens.