I bought an ESP extended service plan for my 2000 Ford Focus. I've
had two occasions to take it back to a Ford Dealer after I bought the
plan. They are as follows.
#1 After Ford replaced my defective Fuel Module in a recall the engine
ran rough. They told me the Engines computer would have to be
re-programmed but that was not covered under the warranty or recall.
Even though the engine, fuel module, parts and labor are covered.
Apparantly Ford thinks mechanics working on the cars computer is not
#2 Check their website and I believe you'll find that under the ESP
electrical section that "Wiring Harnesses except Spark Plug wires" are
listed. My local dealer replaced my "Battery Harness" but according
to Ford the thickest biggest wire on the car is not a "Wiring
Harness". Why? Because when they put the part # in the Ford computer
it says it's not.
When I asked for an explanation I was given an 800 number. The
service rep acknowledged that he wasn't allowed to answer "yes" to any
complaint and that he couldn't connect me to anyone that could say yes
or offer any help.
DON'T TRUST FORD. The company I work for has a slogan, "CHARACTER
MATTERS". The management of my company believes that chasing short
term profits at the expense of morality is a bankrupt practice.
Ironically I'm planning on getting two new cars...I certainly won't be
buying a Ford.
If you've had similar experiences with Ford Service Plans please post
your complaints and maybe we can get a law firm interested in a class
I agree. Hindsight being 20/20 I would not have purchased the extended
service plan. As I now understand it, the ESP is really only for
catastrophic engine problems. It rarely covers things that actually go
wrong. Case in point, I'm having my 2001 Focus ZX3 serviced this week. A
coil spring broke...not covered ($350). Cigarette lighter not working...not
covered ($50). DPFE sensor...the mechanic said "ya, these are known to
fail, so Ford extended the warranty on these" Sooooo, otherwise it would
not have been covered??? (see:
http://www.google.com/search?hl=en&q=dpfe+focus ). This is the second time
it's been replaced....so at 40k miles...they seem to last only 20k m apiece.
Go to the DOT NHTSA site, read the letter Ford wrote.
They screwed up.
Also, Lemon law folks in Washington DC, they have it write.
If you saw the fuel pump -- we cut one in half, what a joke!!!!
It really sucks. Plastic parts in it and a motor that is voltage
dependant. I mean, it's designed to fail at 35,000 miles.
18 injuries, 4 deaths. sue ford.
Also, please use a good oil. Ford oil sucks. Auto tranny oil we found
traces of soy oil in it. And it fails SAE and ASTM test for boil off;
ASTM- D4172, DIN 51581, and Wuropean test ACEA.
If you can't find it, try this at home.
Drain your ford oil in a pan, a pan that you can throw away, then heat
it up -- place a thermometer in the pan, and watch the temp.
When we did this on ford automatic trmaission oil; it failed at 248, 250
deg. F. Not good. Regular oil from Kragens or pep boys will go to 275.
That's okay. Now try some Amsoil, Royal Purple, Mobil 1.
And it will go over 400 deg f. before failure.
Failure is when it boils, turns black or bubbles and then smokes off.
Not good. Also, not when you boil ford oil, notice the colors changing
and that poor oil filler. That means, it's not a petro based oil.
It's a soy or bean oil added. They, ford use that oil in Mexico
so as to stretch their own supply and screw the consumer.
check it out.
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