I bought an ESP extended service plan for my 2000 Ford Focus. I've had two occasions to take it back to a Ford Dealer after I bought the plan. They are as follows.
#1 After Ford replaced my defective Fuel Module in a recall the engine ran rough. They told me the Engines computer would have to be re-programmed but that was not covered under the warranty or recall. Even though the engine, fuel module, parts and labor are covered. Apparantly Ford thinks mechanics working on the cars computer is not labor.
#2 Check their website and I believe you'll find that under the ESP electrical section that "Wiring Harnesses except Spark Plug wires" are listed. My local dealer replaced my "Battery Harness" but according to Ford the thickest biggest wire on the car is not a "Wiring Harness". Why? Because when they put the part # in the Ford computer it says it's not.
When I asked for an explanation I was given an 800 number. The service rep acknowledged that he wasn't allowed to answer "yes" to any complaint and that he couldn't connect me to anyone that could say yes or offer any help.
DON'T TRUST FORD. The company I work for has a slogan, "CHARACTER MATTERS". The management of my company believes that chasing short term profits at the expense of morality is a bankrupt practice. Ironically I'm planning on getting two new cars...I certainly won't be buying a Ford.
If you've had similar experiences with Ford Service Plans please post your complaints and maybe we can get a law firm interested in a class action lawsuit.