The Party is Over..Toyota Quality Takes a Dump

Jul 20, 2006 40 Replies

Ya right, everything I said was based on facts related to the warranty extension. You expect anybody reasonable person would ever believe that ANY manufacture would extend a warrant for owner neglect? That is asinine. Facts are facts and unless you are the warranty claims person for a dealership or a fleet service company you have no idea what was happening at dealerships at that time. Your opinion is just that, only one more from the Toyota apologist that live in a dream world where Toyotas do not have problem just like every other manufacture. ;)

FACT. Owners started to complain of overheated engines. The problem was found to be sludge in the head. Toyota had designed a more efficient head to improve emission and fuel economy. Toyota at first blamed the sludge on owners not change oil, according to the warrant manual, and asked for proof that the oil was changed. Eventually warranty claims for problem, which showed oil was starting to coke around the valves restricting oil flow, in engines that were serviced as required at dealerships became to increase. Toyota issued TSBs on how to correct the problem. One suggestion, particularly for vehicles use for short trips, was to switch to synthetic oil. Eventually Toyota suggest synthetic be used in all dealerships oil changes. As the problem begin to appear in news reports on wed sites dedicated to sledge, and in trade magazines like 'Automotive News' in growing numbers Toyota advised the Dealers Principals that a warranty extension was being instituted for those engines effected by 'gelling,' as they called it, and that the problem should be going away because the head used after August 2003 was not the same. Dealerships were authorized to 'clean, repair or replace any engine effect by the 'gelliing' for eight years, unlimited mileage, if the owner would 'attest' that the oil was changed as required, even if it was not changed at a dealership..

mike hunt

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