Bayside Chrysler Plymouth Jeep Eagle Inc.
212-19 Northern Blvd. Bayside, NY 11361To see there rating with the BBB go to the link below:
FIRST INSTANCE: The service reps(NAT)have told me that the reason they are behind schedule is because the technicians are out sick, but at the same time I have been told by a manager(RICH)that there is no one out sick and whoever told me that is a lire and had to go in and find out who said that and then he finally got them to look at my car. What is the point of telling a customer to bring in their vehicle at 7 AM and then not look at it 2 PM and after you are yelled at by your manager.
SECOND INSTANCE: I have to bring my car back numerous times for the same exact problem to be resolved. The Drive shaft on my Jeep was lubricated 3 times before I complained enough and they replaced it. Then I had to bring it back 3 times for it to be replaced again. The Same thing goes for my A/C.
The service reps are not only rude to customers when you call to find out about your vehicle, they never bother to call you when they say they will to give you an updat
e on your vehicle. I can understand that they are busy, but not to call back at all even the next day is preposterous.
If they break something they tell you sorry it is after market and we are not responsible. They broke my multilock to a point where it no longer serves it purposes and they refuse to admit that they did something wrong and state that they will not fix it.
IF YOU HAVE EXPERIENCED PROBLEMS WITH THIS DEALERSHIP I URGE YOU TO CALL 311 OR FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU AGAINST THIS DEALERSHIP TILL THEY START TREATING THEIR CUSTOMERS BETTER.