(More) Bad luck with Quadratec

If the other six will work use them and take some measurements or cut off the old one bring it to a welding shop and have it made Coasty

If Quadratec contracted to sell you 8 pieces then they either have to do that or give you your money back. Surely,that's the law also in the USA ? Where they get them from and how they are shipped is not your concern.

Dave Milne, Scotland

By any legal theory I can think of, Quadratec is legally liable for delivering the wrong parts, whether they think it is "their fault" or not. By drop shipping and selling non-stocked parts, they assumed responsibility for the manufacturer's proper actions. That is what Judge Judy would say. They are not doing this as "a favor" to either you or the manufacturer, and their profit puts them in the position of responsibility for satisfactory performance.

You have two choices. One, you could insist on your rights, and ask for a refund or the right parts to be shipped. Two, you could do as Coasty suggests, use what is in the box, and make up the difference using locally fabricated parts. Two is probably the more realistic choice.

Earle

That is the law in the U.S. too. See my in-depth legal analysis elsewhere in this thread. However, unscrupulous vendors, bureaucrats and others in positions of power often feel the freedom to make up laws and regulations "on the fly". This is called "dishonest". Unless the catalog entry said "DROP SHIPPED--CUSTOMER ASSUMES ALL RESPONSIBILITY FOR RECEIVING CORRECT PARTS" then Quadratec is liable. Maybe even a disclaimer like that wouldn't work, if there is an "implied warranty" of proper performance in statutory or case law.

Earle

I don't think that would work here; there is a Unfair Contract Terms Act

Dave Milne, Scotland

If you used a Credit Card (not Debit) you can have Visa or Master Card intervene for you.

Send them a letter describing the problem and what the response from the retailer was. Temporarily they will remove the charge from your bill and if their investigation is in your favor they will remove it entirely.

Curious, where do they stuff the extra two mounts?

Mike

Not sure, but I think ours is in case law. In all fairness, I would like to point out that all of the drop-shipped parts I have ordered, so far, have been first rate, as ordered, and even delivered on time. The original poster's experience seems to be out of the ordinary, a combination of a manufacturer not delivering what was ordered, and the merchant, in this case Quadratec, dropping the ball when it came back to their court. You can't fault them for the manufacturer screwing up, but you can fault them for not offering to correct the situation. If they keep that manufacturer, you can fault them for that too.

Earle

regulations

If Quadratec did not ship what it advertised and if they don't make it , that's fraud. Makes no difference that Quadratec subcontracted with someone, they are still on the hook.

Hopefully, you paid with a credit card. Just call and dispute the bill. Also, IIRC there is some Federal law or regulation that you can't be billed on a credit card if the product is not expected to ship within 30 days and you do not specifically agree to the longer term.

But it probably would be easier to just fabricate the last two mounts. I have the frame specs somewhere, Bill H problably has it > Hey Everyone,

This is what I was thinking. Work with your credit card company to dispute the charge if you did not get what you ordered. Tomes

Thanks for all the replies everyone. Since Q-Tec has now said they will exchange the CJ7 set for the Scrambler set if I pay to ship them back. They also couldn't tell me how long I will be waiting for the correct set. So i told them not to look for them anytime soon. I understand the sales rep can only do so much, but i reached my limit with this company. From wrong parts to poor technical assistance (one guy told me the AMC v8 timing chain only fit the 304, not a 360 or 401). Sure it cost me a few bucks and some aggrivation, but i learned a valuable lesson; To avoid Quadratec! I'll see what my local steel shop can fab for me (they made a hell of a crossmember for me).

Thanks for the advice! Don W

Thanks for all the replies everyone. Since Q-Tec has now said they will exchange the CJ7 set for the Scrambler set if I pay to ship them back. They also couldn't tell me how long I will be waiting for the correct set. So i told them not to look for them anytime soon. I understand the sales rep can only do so much, but i reached my limit with this company. From wrong parts to poor technical assistance (one guy told me the AMC v8 timing chain cover only fit the 304, not a 360 or 401). Sure it cost me a few bucks and some aggrivation, but i learned a valuable lesson; To avoid Quadratec! I'll see what my local steel shop can fab for me (they made a hell of a crossmember for me).

Thanks for the advice! Don W

Another company shipped me the wrong part once. Once the service representative figured out what had happened, UPS came to my door to pick it up. All I had to do was put it back in the original box and tape it up for them.

Earle

As I said the other day contact Visa (MasterCharge) and let them fool with it. If the problems with Quadratec are as bad as it appears on this newsgroup them the investigation will be very quick.

You are not responsible to pay shipping for THEIR error and it is unreasonable for them to ask you to.

FWIW Visa (MasterCard) will (probably) not ask you to return the incorrect parts. They will rebate the entire Quadratec charge to you and remove that amount from the next payment to Quadratec.

And the good thing about doing it this way, is that it teaches Quadratec the proper way to act next time. This may not benefit you directly, but it benefits all consumers when vendors are taught to be responsible for their actions.

Earle

The requirements for "proof" are quite low. You have a copy of what you ordered, what you paid for, and the contents of the box you received.

Send a copy of the paperwork and print off a digital pix of what arrived and mail it to Visa (MasterCharge). They will temporarily remove the charge from your bill. It may still appear on the bill but be marked as in dispute. If they rule in your favor it will disappear from the bill.

and if you're in a really lousy mood, complain to your state consumer bureau, and the FTC.

my $.02

They won't do anything, but the credit card company will for sure void the charge, based on what we have read here. They will say, "Have you tried to work this out with the vendor yourself?" The original poster will say, "Yes, but they are pigheaded." Then they will void the charge.

Earle

I'm wondering how the items were delivered, by USPS or courier? I know USPS has very strict policies on mail fraud, and majority of companies don't want to deal with mail fraud allegations.

I live in Canada and have used this threat many times against sellers who didn't live up to their Ebay commitments, all but one rectified the problems real fast.

Snow...