question on jeep dealer refusing service.

The salesman wants desperately to take advantage of you.

Why should I have a positive attitude about dealing with car sales people? (The biggest jerks, on average, I've met in my life have been trying to sell me a car for more than it's worth.)

Then you never get a car; all dealers attempt to jerk customers around.

I'd rather have dental work without novocaine than to talk to the sleazeballs at the dealers around here.

Why characterize car salesman as "sleaze ball"? I sell cars. I'm just a normal guy making an honest living. NOTHING sleazy about it.

Prior to selling cars, I bought plenty of vehicles from dealers. I NEVER had a bad experience, nothing remotely akin to "root canal without Novocain". You need to honestly examine YOUR attitude and why it's so poor regarding car dealers. Is your Email address "IamHellbound" indicative of your life view?

I've dealt with many satisfied customers. The customers who are super defensive, hostile, confrontational, and difficult are usually carrying lots of baggage and bad attitude when they walk in the door. For example:

For every story you or anyone else can offer about a terrible experience (real or imagined) you've had at a car store, I can counter with HUNDREDS of real life CUSTOMER horror stories based on variations of the above examples. In the 2 1/2 years I've been selling cars, I've been lied to by customers so many times I've lost count. It's hard not to become totally cynical about the general public.

What makes my job worth it? I've sold lots of cars to lots of great folks. People who come in the store happy and excited about buying a car. People without a hostile and defensive attitude.

What kind of experience do you want to have the next time you buy a car? How will your personal attitude influence that experience?

Best regards, Dave Rose Cactus Cowboy Big Wonderful Wyoming '49 Willys Pickup (parts truck) '62 Willys Pickup 4WD 226 '98 XJ Sport O|||||||O

Don't overlook the 'back end' - financing, extended service plans, protective coatings, gap insurance, window etch, etc.... That's a major profit center for most dealerships.

Best regards, Dave Rose Cactus Cowboy Big W> > I don't believe I read through this whole post & didn't

I can assure you that you'll still be negotiating trade-in value with this dealer, if you have a trade. Not to mention financing. Why not negotiate rate?

Best regards, Dave Rose Cactus Cowboy Big W> > I don't believe I read through this whole post & didn't

No. Car buying is all about game playing.

It's the customer, who does it once every few years versus a sales person who does it numerous times per day.

I've arrived at the following procedure: if the first offer from the dealer is silly, I walk right then. You're wasting my time.

The Cactus Cowboy is all concerned about:

Okay don't go postal on me. The "sleaze ball" comment wasn't meant as a personal attack, it's a general perception. I think if you ask, the majority of the population is gona agree with me. Besides where are you from, Wyoming? There's probably more people in my town then are in your whole state & I'm sure things are a bit different in your area then in mine. I will agree that in the last few years things are starting to turn around at some dealers as for how they are doing business but all you have to do is check out the local news to see that the industry still has it's share of "sleaze balls".

Oh you mean the ones that lie & missrepsent the auto they are trying to get me to buy? When I bought my TJ last year I did it over the net. I sent out the info with some service (?) & got several emails from dealers in my area with offers. I picked one, went down to check out the Jeep & told the one I wanted was at another lot of theirs (I wanted black on black) but they had the "Exact one except in a different color", I could test drive & would have the other one sent up from the other dealers. So I did the test drive, worked out a deal with my trade-in & was told to come back the next day & they would have the Jeep there. When I went back the first thing the salesman wanted to do was have me sign the paper work BUT I wanted to see the Jeep & it's a good thing cause the thing had none of the options I wanted. Already long story short I was lied to & then I got to see him do the dance & try to convince me that was the Jeep I wanted. I should have walked right there but I sat & renegotiated the price. Listen I'm no kid, I've been buying a new vehicle every 3 - 4 years for the last 30 some years. You figure out how many that is & all in all it's a big PIA. Maybe next time I should drive out to Wyoming or get a Saturn.

And as for

That's only one of like 17 email address I have & it's a crossover from a Harley (biker) newsgroup I visit & like the Ol saying goes, "If I have to explain - you wouldn't understand"

L8r - Jersey

My experience with car dealers (prior to selling cars) was good. I bought 8 vehicles from dealers in Colorado, Wyoming, New Jersey, and Massachusetts. Small or large store didn't make a difference, I was treated with courtesy and respect in all cases, getting a good deal through negotiation. I did buy two Saturns - no negotiation. Did I encounter a few salespeople with very little experience and practically no product knowledge? Yes. I walked out of those stores. Did I encounter some car stores exhibiting overbearing and uncomfortable sales tactics? Yes. Again, I walked.

In some ways, things are different here in rural Wyoming. Word gets around real quick if any business is treating customers poorly. Businesses in large urban areas can more easily get away with abusive tactics, there's always a fresh supply of new customers and word-of-mouth only goes so far. Note that I'm talking about businesses, not car stores specifically. While the auto industry has its share of problems, many other businesses do as well.

Sorry to hear of your bad buying experience with the black Jeep.

Best regards, Dave Rose Cactus Cowboy Big Wonderful Wyoming '49 Willys Pickup (parts truck) '62 Willys Pickup 4WD 226 '98 XJ Sport O|||||||O

"cactuscowboy" did peck

I like that "black Jeep" as in Black Sheep, gota see how I can fit that into a name & Cowboy it sounds like your one of the lucky ones & your able to make a career from something you enjoy. I know there are good salesmen out there just hasn't been my luck to run into one yet. I really think that someone puts a sign on my back that says "kick my ass" every time I walk into a dealers. Personally, growing up I had a uncle that was a car salesman & I still remember my father & a couple on my other uncles kicking the hell out of him at a family picnic, (I think my Mom even got in a couple shots) but that was because he turned out to be a wife beater as well as a car salesman but I guess I'm getting a little off topic.

L8r - Jersey

I agree with marbar. This pointless response is also copied to the bottom of the page to keep everyone happy :-)

Dave Milne, Scotland '91 Grand Wagoneer, '99 TJ

I agree with marbar. This pointless response is also copied to the top of the page to keep everyone happy :-)

Dave Milne, Scotland '91 Grand Wagoneer, '99 TJ

Rarely need to get that far... I give them one polite warning and attempt to keep it humorous, but don't waste time with those too stupid or sleazy to take a very broad hint.

Oddly enough though, I've been lucky enough to meet several very good salesmen. Some were new, some had been at the same dealership for over 10 years. However I may be strange in that I am aware that salesmen also need to eat, and I'd like to see the dealer around when the damn thing breaks, or even better be there when I buy another car, soI tend not to shop at Walmart a lot.

Not sure what you guys are talking about. It's easy to follow.

I had a check in my hand when my wife and I went minivan shopping. We stopped at the largest toyota dealer in Ga and began negotiations on a Sienna. My wife liked it a little more than the odyssey because of the sunroof. We had already negotiated an ody over the internet with our local dealer. We went to the Toyota place and drove the van. All of them had "Red tag sale" signs in them. When the salesman got in, he slid the sign where we couldn't see it. We drive it and were ready to buy. I said, what's your best price, I am buying today. He said wait here and I will see what i can get you. He cam back and started reading the deal: MSRP, advertised factory rebate. I asked him if he thought I was stupid. He said "no, why?" When I mentioned the deal in the window, he said those were from last weekend. This was on a thursday. I got up and walked out and drove straight to the honda store and spent my money.