Defender Roof Linings

A member of our local Land Rover club gathered over 200 complaints about Defender roof linings that come loose. Then he approached Mike Dawson of LRSA with the issue. His reply was really disappointing. (read below)

Is this a common problem in the UK too?

Have Land Rover made any attempt to remedy the situation?

Any tips on how to fix this problem?

Kind Regards

Sean Steyn (GP 2160)

Cell: + 27 (0)83 417 3011

"Two roads diverged in the woods and I,

I took the road less travelled by,

And that has made all the difference."

-----Original Message----- From: Renzo Blasa [mailto:nospam.co.za] Sent: 14 September 2005 10:17 PM To: 'South African Land Rover Owner Mailing List' Subject: [za-lro] Defender roof lining feedback

Ok, got a reply in writing from Mike Dawson.

In a nutshell, out of warranty, will not help. No interest in the case,

not appear worried about how widespread the problem is. Mentioned

existence of official channel to report problem, but neither offered to

do so nor gave details for me to do so. My guess is that reporting it is

some form of acknowledgement of the problem. Has confirmed thet new

Defenders still have the same roof linings, no changes, so can expect

more of the same from 5 years' time onwards.

I have just sent another letter to him, requesting clarification on a

number of issues, especially trying to get the problem reported to LR UK

so that they can change the linings for the future, and a formal answer

on my belief the the roof linings have a latent defect. I have also

again highlighted how very widespread the problem is.

Will await the reply.

Ciao

Renzo

-----Original Message-----

From: snipped-for-privacy@land-rover.team.net

Behalf Of Renzo Blasa

Sent: 24 August 2005 13:51 PM

To: 'South African Land Rover Owner Mailing List'

Subject: RE: [za-lro] Defender roof lining summary

Ja, the feedback is that I have submitted letters of complaint, in

writing, twice, to Mike Dawson, and I have not even received an

acknowledgement from LRSA that they have received my complaint. Some of

you will see "typical of Mike Dawson"...

The points I have tried to put across is the fact that there is a

problem with the materials, and that because they still continue to use

the same stuff to this day, the same problems will happen in a few years

time.

So, what now? Do we round up 200 owners with the problem, get each one

of us to chip in R100, and take out a page advert in the Sunday Times to

get LR's attention?

Or do we send Mike Dawson 200 faxed letters to drive the point across?

Or do we chip in and offer LRSA's MD to send Mike Dawson on a customer

care course because he clearly ain't got a clue of his job description?

Ciao

Renzo