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Car body repair incompetence

Hi,

I purchased a new car last October and had a bump in February (my fault). I have consequently had 4 repairs to my car from the same repair centre and it is still not right. The repair centre is owned by my insurance company (Royal Sun Alliance) and was highly recommended by them. I was told that they would do as good a job as any dealer and that the work would be guaranteed while I own the car.

So, paint is chipping off. This happened the first time and it took an inspector for them to sort it out, the repairers claimed "wear and tear". RSA have said that I can take it to a dealer for them to quote for the work, but I have heard bad things about the dealer's workmanship so I am reluctant. On top of this, I am pis**d off to have to sort it out again for a fifth time with a new garage which could have the same end result, providing the repair I have had is as good as a main dealer can do.

My finance agreement states "you are responsible for repairs necessary to return the Goods to their pre-accident condition"

So, what I would like to know is where I stand on all this. I have a claim in with RSA for compensation for loss of use depreciation as it is but I can't help but think I would only be satisfied that I would have a car at pre-accident condition by having a replacement car.

Any advice very much appreciated...

Thanks,

Dave

Reply to
Dave
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Dave (no.spam@me) gurgled happily, sounding much like they were saying :

Now *there's* a surprise...

Reply to
Adrian

Now *there's* a helpful comment :D

Reply to
Robert

Might help others, though. I found Royal Sun Alliance to be totally incompetent. After being with the Royal group for many many years, I moved both house and car insurance from them. With 20+ years of totally claim free car insurance with Royal, shortly after the takeover RSA decided to double the premium on the same car - and my circumstances hadn't changed either. So for the first time I went shopping for car insurance and got it for less than the previous year's RSA premium. I wrote to them but got no reply.

Reply to
Dave Plowman (News)

We were somewhere around Barstow, on the edge of the desert, when the drugs began to take hold. I remember "Dave Plowman (News)" saying something like:

Reply to
Grimly Curmudgeon

Ha, well i've had a claim now plus 4 repairs so this could be fun at renewal time... I have protected no claims so will see any benefit that has next feb.

Dave

Reply to
Dave

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