Re: how to make a complaint

thats what i was thinking should i just talk to the main man rather than the head honcho at the dealership? if i were going to ask for the faulty component to be refunded then thats what i would have had to do in the first place anyway, the parts guy was only trying to be helpful in that they would have replaced the part AND had my tracking reset for free (and even then, they would have have got a reimbursment from head office)

thats fair enough if the part wasn't designed to do the job it was doing but you fit one part (like someone mentioned) to a fairly braod range of vehicles and then say that it's not meant to fit model X but model Y, it's not really fair is it

If I only knew five percent about writing as you do about motors...

Well, it reads as though it's not the famous turbo Sierra, so we don't really know.

Sounds like a mis-match of bits to me.

I'd do both. Speak to the dealership manager and also the people at Frod. But don't tell the manager that you're going above his head.

i'm going to change the offending part first, then try to get a refund on it but seeing as how the parts department is the same as the service department, i can see things getting a little tricky a disguise might be needed :)

:) cheers mate :) btw, just been on microcat and they seem to have the same part number listed for the sierra as is on the invoice but when you look for the one for the granada, it's strangly been deleted!!!! you can't buy a granada tca from ford as it's not on microcat!!! the funny thing is though, you can buy the balljoint on it's own AND the dust cover strange, but true

" dojj" wrote

Probably. "computer says no"

Mind you I have little experience of Service Managers. Parts desks yes, but not Service Managers...

Why do people insist on having opinions on, and more to the point, feel the need to share them, on things and people they obviously don't have a clue about ? :(

You're either a troll or an idiot.

Smae here, he also presumes i'm a moron rather than actually thinking :o)

Computer sez Nooooo *cough*

Mason

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That is true

You may not be aware of Dojj's in depth knowledge of Sierras. It isn't the combination of parts that is at fault, it is a shoddy part, and bad service from the garage. If you had seen some of his past creations, you may well realise that Dojj has forgotten more about Ford's and their problems than the average dealership spanner monkey has ever learnt. I know the kind he describes too, the kind that can't tell the difference between a guiness fart and a Newcastle brown fart, with the ODBII diags stuffed their arses.

Beat me to it :o)

So you took your modded car to a main dealer? Now you are surprised they couldn't do anything? Just be happy they haven't broken anything. The only time a car should see the dealers is the day it's handed over to you. Complaining to Ford will get you nothing but more agro they won't give a toss about a £66 part, they probably wouldn't care if it was a £20,000 car as long as they already have your money.

If it doesn't have an error code on the ECU then don't expect a dealer to find the problem, I sometimes feel you could put a brick through a window take it into a main dealer and they would turn round and say there's nothing wrong with the car the ECU fault codes are clear and to come back next week if you still have a howling gale blowing into the car and glass on the seats.

Yes.

Kill them. Kill them all.

What is it?

Probably. "Computer says no".

-- Peter

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