dealer service...I'm pissed!

I experienced a CEL about two months ago that I noted here on the NG. It was a EGR failure. Took it to be fixed and when I finally got it back (two hours later), the CEL was out and it passed the State Safety Inspection. I thought all was well and had good thought concerning my local dealer. For the past couple weeks I've heard a rattle somewhere on the passenger side. I kept thinking it was the passenger seat I finally eliminated that seat but still couldn't find it....till today. I had looked in the trunk many times but never noticed anything. Today....thye battery had slid sideways and the carpet cover was not in place. Unpon a little more inspection, I find all the brackets ment to hold the battery in place were inside that pathetic little spare tire. Soooo...the noise was the battery bouncing and sliding around. I called the dealer today and they apologized and scheduled me in to re-fix the battery hold down. Damn...we pay these idiots $80 and hour for this incompetence????

JV

Reply to
JV
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Reply to
Tom Howlin

Which dealer was this?

-- Tonyrama Crystal White '93 A

Reply to
tonyrama

Reply to
Jim Untch

What I understand the problem is, is that dealer service departments are allocated too little time by their factories to perform warranty repair items. To make up for the actual time needed to do the warranty work, dealers raise the hourly rates. Which of course reduces their competitiveness for nonwarranty work.

Leon

"Jim Untch" wrote:

Reply to
Leon van Dommelen

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