My 71 year old FIL paid $1500 today to replace a steering rack in an '02 Prius that's 3 1/2 months out of warranty.
The car has 27k on the clock and is literally driven to church on Sundays. It hasn't been hit, driven over curbs, etc... He babies it and drives it like it's made of paper. The trouble indication was severe shuddering during low speed maneuvering.
I've seen messages around the 'net that allude to a possible warranty extension to this part, but can't find any concrete data, including on Toyota's pay-per-use TIS, to arm him with when he meets the zone manager. I am willing to help him persue this to arbitration, if necessary. The dealer is not being helpful.
Can anyone offer information to help?
There's no way a steering rack on any 39 1/2 month old car with 27k should go completely bad.
Thanks! Barry