Claremont Toyota = Lemon Dealership

wangtian777 · 2006-11-24T22:37:37+00:00

DEAR TOYOTA BUYERS,LOOK OUT FOR CLAREMONT TOYOTA IN CLAREMONT, LOS ANGELES,CALIFORNIA. I have purchased a brand new 07 Toyota Avalon loaded for $31,888 +t+l from Claremont Toyota in mid october from sales KEVIN and JOHNATHAN(they are both under GEORGE's team). That was my 7th new purchase toyotafrom Claremont Toyota in 4 years. The 07 Avalon's Navgation shutted offitself during the first 25 miles of my drive (the car had only 7 milesto begin with). The stimulated wood trim falled off near left seat inthe back. I took the car back to CLAREMONT TOYOTA the morning after andthey told me they will fix the Navgation in 3 hours.I SAT in guess area for 5 hours, then I was soo confused I walked toGARY at service department and he told me that I had to take a loanersince the car will not be fixed.Next day I came back to the dealership to pick up my car, GARY toldme to come back in 3 days because the person who knows how to fixNAVGATION wasn't there.3 DAYS later, I came back and GARY TOLD ME TO WAIT FOR 1 WEEK MORE,because the NAVGATION COMPUTER SHORT CIRCIUTED AND NEEDED AREPLACEMENT.1 WEEK LATER, I came back and GARY TOLD ME TO WAIT FOR 2 MORE WEEKSFOR THE ETA ON WHEN THE NAVGATION WILL BE SHIPPED TO ME FROM JAPAN.I was very unhappy so I contacted KEVIN whom I have purchased manycars from, He told me that THERE IS NOTHING HE could do about it.BECAUSE "WE DIDN'T MAKE THE CAR, TOYOTA DID." I asked him, " WHY DIDYOU SELL A DEFECTIVE CAR AND BLAME IT ON THE MANUFACTURE, I JUST WANTTO SEE IT FIXED." Kevin then swiftly told me to talk to RUBY atCUSTOMER RELATIONS. RUBY AT CUSTOMER RELATIONS REALLY KNOWS HOW TO HANDLE CUSTOMERS. Shetold me that she is very sorry for this, and will compensate me in TERMSOF MONATARY COMPENSATION - AFTER THE CAR IS FIXED. I was happy toACTUALLY believe what she said. RUBY TOLD ME TO WAIT FOR 2 MORE WEEKS,also, RUBY TOOK BACK MY LOANER CAR.IT HAS BEEN 2 WEEKS NOW AS OF TODAY, AND I HAVE SPOKEN TO EVERYONETHAT WORKS IN CLAREMONT TOYOTA, NO ONE OFFERED...

Nov 24, 2006 42 Replies

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Mike Hunter 19 years ago

Apparently you do believe a manufacture would ship parts to Japan to assemble a vehicle, then ship the assembled vehicle to the US, amazing. ;)

mike

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Hachiroku 19 years ago

Then how would a Japanese built vehicle get 75% NA content?

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