VW actually paid me!

See, VW does have a heart! As for your dealer how do expect them to remember who got the MAF's replaced. we service well over 100 cars per week and we're a small dealer.

Well, it seems to me... Their records are all computerized. I would expect they could do a search on MAS repairs and call the people they have done one for. The customer would think "hey, they DO care" and appreciate it. My wife wouldn't know what the repair was for, and the letter from VW would have been completely meaningless, so a call from the dealer would have been real nice for her.

I am a bit bitter at the moment because I got a ticket for having an expired inspection sticker a week after I took my car in for its 50k maintenance. I assumed, incorrectly as it turns out, that they would do the inspection also. I didn't specifically tell them to do it, but "let me know what it needs" should cover it.

I don't think a dealer can pick out 1 item like the MAF to extract the owners name or VIN, but our parts department can tell you how many were sold each month for the last year. As for your expired sticker I'm on your side. I'm always doing battle with our advisors to ask the owner if they want the car inspected because if it's missed, it's lost money for the tech, dealer, advisor along with the owner being P'ed off like you were. In our stated we can do inspections up to 90 days it expires. And... our inspection is free if you purchased the car from us!

OK, so now you have me interested. What model and year did they extend the warranty?

I don't have the material any more since I got paid, but I have a 2000 Golf

You don't climb do you?! There is a Ratz that climbs that is a real jerk.

Sure they can... they do so on recalled items.

Toller,

I have a 2001 Passat, so I guess not appropriate.

No I don't climb, but if I did I'm not sure I'd tell you I did.....;)