2004 Honda Pilot - turning key in ignition often won't start the car (need to press FOB unlock button again)

A friend has a 2004 Honda Pilot. Often he will insert and turn the key in the ignition and it won't start. If he presses the unlock botton on his keychain FOB, it then allows the car to
start. Sometimes he has to do this several times. This issue happens with all 3 of his mechanical keys. It seems as if there is a solenoid in the steering column that is having trouble disengaging. Wondering if any other Pilot owners have/had the same issue or if someone has an idea on what needs to be done.

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