First of all, let me go a little more in depth as to my situation. I have a 1998 Chrysler Sebring JX convertible. I had been having off and on problems with the car not starting intermittently as I stated earlier. The car would crank fine, but it would just not turn over occasionally. Once it would run, however, it would usually run for sometimes weeks at a time. I had taken the car to two local mechanics who were unable to diagnose the problem. The one mechanic suggested I take the car to a dealership as they have far more elaborate testing equipment (that--- coupled with the fact that Chrysler techs work on these cars day in and day out would eventually put my mind at ease that this problem would be solved---boy was I wrong). I held off for a few days as the car was running. Then low and behold, I went out one morning to go to work and it would not start. I then had the car towed to Chrysler.
Chrysler gets back to me and says the car will not start because it needs a PCM (powertrain control module). Fine. I okay them to do the work. It was over $1000, a lot of money, but my intention was to sell the car anyway. I knew going in that I would pay top dollar to a dealership, but I expected the problem to be solved.
They get back to me and tell me the car needs an additional $300 (this basically entailed cleaning the fuel system). I okay this work as well. Then as I am getting ready to go pick up the car a day or two later, they call and tell me I need a catalytic converter. They wanted over $900 more for this! I tell them not to do anymore work on the car, and I will be over shortly to pick it up. They say the car is undriveable, that it will stall out, (that's odd, I didn't have stalling problems before taking it there), but it starts. I go over to pick the car up, and it will not even start! I called around to numerous mechanics who all agreed that the catalytic converter has nothing to do with the car not starting.
After talking with the manager (a very condescending person) the following day, he assures me he will have the car running. Ironically, the tech who worked on my car was out 'sick' for two days. Three days later they call and tell me the car starts and runs. I pick it up and immediately take it to have a converter put in by another mechanic. Two mechanics came to me and said the converter was absolutely fine after I specifically took it there to have one put in!
The car ran for three days, then it would not start. I called the dealership, but they will not do anything. I got nowhere with customer service.
What makes this even harder to swallow is the fact that I was even contemplating buying another Sebring after this one was fixed and sold. Two of my immediate family members have financed vehicles through Chrysler financial recently. At this point, unless this issue is resolved, I would NEVER recommend Chrysler to anyone. This is the absolute worst customer service I've ever received.