Warranties

It varies but typical it is slightly lower than the average rate charged to retail customers.

There is often a complex calculation based on 'retail recovery rate' although some have a set regional rate or other such system.

Parts are a big issue though as they are priced on a cost plus a certain percentage. The % can be very low, typically lower than 5%.

Thanks Alan, so would you say transferring warranty claims to an alternative approved dealer effectively gives them additional revenue.? I have in mind variations in the "quality" of service here.