Hi all, I had probably my worst experience this week, as a customer. I went to service my 406 coupe, and also asked to change the battery of the key(the one with 2 buttons for the deadlock), as I had to get closer and closer to unlock the car and desactivate the alarm. So, they serviced my car, but asked me for my spare key, to be able to train the main one. I then paid the bill (including the "train spare key" item), and told them that I will bring the spare key the next day. But surprise, after giving this key, Peugeot let me know that they tried to train the key(after changing the battery) but it's not working. Then, they asked me for more money to investigate!! I of course refused, and told them that it was not acceptable, I just wanted to get my battery changed and my 2 keys working! They tried again, and told me that I have to buy 2 new keys, plus a new receiver (if I do want to have 2 working key for the car), because they can't train the key anymore (their excuse is that it is an old model key that the computer is not able to program). I refused to do that.
To summarize, I went there with 2 working keys, one with a low battery. They charged me to break it (I have now only one working now, as only one has the remote working), and they just apologised!!!
It is a big issue for me, because both my girl friend and myself are using the car, and only one key can desactivate the alarm.
What are my options against this peugeot dealer? I paid for a job that they didn't do...Worst, they broke something!
Thanks for any quick reply, I'm planning to go discuss with them tomorrow..
regards, Yann