Dear All,While enjoying our new Sienna LE, I wonder when it comes to service and parts (gives me a shiver when it comes to it) is it that one dealer does it better than the other in the same area? Is one nicer, or better in any way?Whne something is serviced under warranty is it hassle to get it fixed? Do we (owners of the car) have to pay 'something' even if its serviced under warranty?Does scheduled have to be done at a (certified) Toyota service station or at any mechanic?Thanks as always, Erina

The manufacturer warranty service (for example, usually 36 months or 36,000 miles, whichever comes first) can be performed by any Toyota dealer regardless of where you purchased the car (within the country of purchase).The dealer is reimbursed for the cost of warranty repairs by Toyota, but the reimbursement amount (per hour of labor) is less than the dealer gets for non-warranty work, so they are a little grumpy if you didn't purchase your car from the dealer who is doing the warranty repair (unless it is obvious you have moved and it is too far to go to the original dealer). However, even though they may be grumpy about it, all Toyota dealers are required by Toyota to perform warranty repairs even if the car was purchased somewhere else.There is no charge for the original manufacturers warranty service. If you purchase an extended warranty, there may be a deductible amount before the warranty kicks in.All original manufacturer warranty service must be done at a Toyota dealer, unless...

1 Toyota Dealer better in SERVICE than the other?

Jul 15, 2005 47 Replies

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DustyRhoades 21 years ago

I do have a home in Pa, but I never heard of a Lewiston Pa. I own a home on the outer banks in NC and one in Key West as well. I only Lewiston I know of is in Maine. Perhaps you are thinking of Lewistown or Lewisburg Pa?

mike hunt

Ray O wrote:

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Ray O 21 years ago

You are correct.

I was thinking of Lewistown PA. Having been to Lewiston, Maine, made "Lewiston" stick in my mind.

Thanks,

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DustyRhoades 21 years ago

No matter I don't know him, where ever he lives. ;)

mike hunt

Ray O wrote:

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Ray O 21 years ago

The car business seems like a small world, I thought it might be worth asking.

Thanks for the response!

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MelvinGibson 21 years ago

When I was in retail I was Group Sales Manager for one of the largest megadealerships on the east cost, that sold just about every brand, is six states. I met a LOT of people during those years for sure, but I have trouble remembering the names of my

25 children, grand children and great grand children today. LOL

mike hunt

Ray O wrote:

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Ray O 21 years ago

25 Children? I think your wife pre-qualifies for sainthood! Not only that, to be married as long as you have has got to be some kind of record in the car business!

With that many brands, I'm sure we know a lot of the same people. If you were in New England, maybe I know you.

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MelvinGibson 21 years ago

Better read THAT again, 25 total. I had two wives, five children and yes my second wife of 35 years is a saint, the first a...... well you know

We operated in the mid Atlantic states and Florida

mike hunt

Ray O wrote:

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Ray O 21 years ago

LOL! I thought you meant 25 total, but you never know...

The only car folks I knew from the Mid-Atlantic area were a couple of AMC guys that went to Toyota.

Jim Moran from Southeast Toyota is originally from Chicago, owned Courtesy Ford, which he sold when he went to Florida.

Stay healthy, spoil the grandkids!

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