GM Downsizes 100,000 Mile/5 Year Warranty
September 22, 2009
Date: 09/21/2009 Ref. number: Service / Warranty /
Subject: Changes to the General Motors 100,000 Mile/5 Year Powertrain
Warranty for 2010 Model Year Vehicles -
GM Service Operations
DATE: September 21, 2009
TO: All US GM Dealers, Service Directors, Warranty Administrators and
SUBJECT: Changes to the General Motors 100,000 Mile/5 Year Powertrain
Warranty for 2010 Model Year Vehicles
This message is to provide information regarding the a few changes to
the GM Powertrain Warranty for 2010 model year vehicles. Previous model
year vehicles are NOT affected by these changes.
For model year 2010, General Motors is announcing a slight change in the
components that are covered under the 100,000 mile/5 year limited
warranty on all light duty cars and trucks. The Warranty and Owner
Assistance Information booklets have already been updated with these
changes in all New 2010 model GM vehicles.
The following items have been eliminated from the Powertrain portion of
the coverage for 2010, however, they will continue to be covered for the
entire length of the Bumper to Bumper Limited Warranty for all GM
vehicles. Select components may also be covered by Federal or State
Emission coverage. Please refer to the Labor Time Guide and Policies
and Procedures (P&P) manual for further details.
1) The entire pressurized fuel system (in-tank fuel pump, lines, fuel
rail, injectors and return line.
2) The Engine/Powertrain Control Module (ECM/PCM) and module programming.
3) The Transmission Control Module (TCM), Transfer Case Control Module
and module programming.
4) The Throttle Body Assembly.
5) Clutch and Pressure Plate for Manual Transmission.
6) Sealed Wheel Bearing Assemblies or Hub and Bearing Assemblies (axle
shafts, seals and bearings that are part of
complete axle housings are still covered).
The following items have been added to the Powertrain portion of the
coverage for 2010.
1) Engine oiling system including the hoses, lines and cooler.
2) Crankshaft Pulley.
3) Clutch Master Cylinder.
The GMVIS (GM Vehicle Inquiry System) and the new Global Warranty
Management Investigate Vehicle History screen allows you to identify
this new warranty by the abbreviated description under the Applicable
Warranties section. The word warranty at the end of the description is
abbreviated WTY. Previous 100,000 mile/5 Year Warranties have the
entire word spelled out.
60/100,000 Powertrain Coverage Limited WTY (2010 Model Year example)
Subsequent communications will address other programs that may be
coordinated with the New Vehicle Limited Warranty on our vehicles.
The attached wording is what is outlined in all 2010 Warranty and Owner
Assistance Information booklets for all GM vehicles.
Engine Coverage Includes: All internally lubricated parts, engine oil
cooling hoses, lines and radiators. Also included are all actuators and
electrical components internal to the engine (i.e.: Active Fuel
Management Valve Lifter Oil Manifold, etc.) as well as the
Engine/Powertrain Control Module, module programming, cylinder head,
block, timing gears, timing chain, timing cover, oil pump/oil pump
housing, OHC carriers, valve covers, oil pan, seals, gaskets, manifolds,
flywheel, water pump, harmonic balancer, engine mount, starter motor,
turbocharger and supercharger. Timing belts are covered until the first
scheduled maintenance interval.
Exclusions: Excluded from the powertrain coverage are sensors, wiring,
connectors, engine radiator, coolant hoses, fans, coolant and heater
core. Coverage on the engine cooling system begins at the inlet to the
water pump and ends with the thermostat housing and/or outlet that
attaches to the return hose. Also excluded is the entire pressurized
fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator,
injectors and return line) as well as the Engine/Powertrain Control
Module and/or module programming.
Transmission/Transaxle Coverage Includes: All internally lubricated
parts, case, torque converter, mounts, seals and gaskets as well as any
electrical components internal to the transmission/transaxle. Also
covered are any actuators directly connected to the transmission (Slave
Exclusions: Excluded from the powertrain coverage are transmission
cooling lines, hoses, radiator, sensors, wiring and electrical
connectors. Also excluded are the clutch and pressure plate as well as
any Transmission Control Module and/or module programming.
The Transfer Case Coverage Includes: All internally lubricated parts,
case, mounts, seals and gaskets as well as any electrical components
internal to the transfer case. Also covered are any actuators directly
connected to the transfer case as well as encoder motor.
Exclusions: Excluded from the powertrain coverage are transfer case
cooling lines, hoses, radiator, sensors, wiring, electrical connectors
as well as the transfer case control module and/or module programming.
The Drive Systems Coverage Includes: All internally lubricated parts,
final drive housings, axle shafts and bearings, constant velocity
joints, propeller shafts, universal joints. All mounts, supports,
seals, gaskets as well as any electrical components internal to the
drive axle. Also covered are any actuators directly connected to the
drive axle (i.e.: front differential actuator, etc).
Exclusions: Excluded from the powertrain coverage are all wheel
bearings, drive wheel front and rear hub bearings, locking hubs,drive
system cooling, lines, hoses, radiator, sensors, wiring and electrical
connectors related to drive systems as well as any drive system control
module and/or module programming.
Courtesy Transportation Program
During the 100,000 mile/5 year warranty coverage period, alternate
transportation and/or reimbursement of certain transportation expenses
will be available under the Courtesy Transportation Program if your
vehicle requires warranty repairs. Several transportation options are
available. Refer to the Owners Manual for details,
What Is Not Covered
All the above items are not covered for damage due to accident, misuse,
alteration, insufficient or improper maintenance, contaminated or poor
quality fuel. Medium Duty trucks, including the C4500, are excluded from
this powertrain coverage. For complete details refer to your Warranty
and Owner Assistance Information Booklet.
Roadside Assistance Program
General Motors is proud to offer the response, security, and convenience
of the 24-hour Roadside Assistance Program for a period of 100,000
miles/5 years, whichever comes first. Refer to your Owner Manual for
details, or consult your dealer/retailer. The Roadside Assistance
contact information is listed in the Customer Assistance Offices section
of the Warranty and Owner Assistance Information booklet.
Goodwill Adjustments on Powertrain Items
Based on the addition of the New 100,000 Mile/5 Year Powertrain
Warranty, GM would expect that very few powertrain repairs would be
considered for Goodwill adjustments outside the 100,000 Mile/5 Year
Powertain Warranty period. We ask that dealers continue to analyze
goodwill decisions on a case by case basis and recognize that time and
mileage are always a factor. Total Goodwill dollars spent will continue
to be communicated to all GM dealers as a memo item at the bottom of the
GM Dealer Analysis (DA) report. This will allow dealership service
mangers to manage the expense and involve their District Service Manager
The following labor operations make up the entire list that is included
in the New 2010 Powertrain coverage. The Coverage Code section of the
labor Time Guide will be updated with this information in the November