Hi Rob,
My dealer has a coffee area with a TV, and newspapers, and shiny metal tables, and chairs, and clean marble efffect tiled floors, and flowers set out nicely around the place, and a service manager, and a receptionist, and a partsman, and a supervisor, and some technicians, etc etc etc, and he charges £90 per hour.
A local mechanic (who was trained by the same dealer but who left to start and run his own business) has none of the above, but charges £18 per hour.
I know who I use . . .
Dave