Certainly seems to be a high rate, but the questions it raises are:
Is it a quality issue or a location issue?
Is this solid data or just grandstanding to prove the success of a new QC
That said, I find it fascinating that no one I know (and I know quite a few)
around my geographic area has ever had a problem, yet the failure rate is
said to be 17%.
Roy, I can certainly understand the issues of any part failing and not being
in stock. But I think the alarm is because of availability, which speaks to
a problem other than QC, that of dealership care of the customer.
On THAT issue, DC has been lacking.
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