85% of parts my company supply are in stock at our depots. Only 5% of all parts from the main franchise is on back-order at Cat Logistics Desford at any time and most of those will be on non urgent stock order from us. From my experience with some car dealers they carry very few parts indeed and the manufacturers are woeful at supplying parts ordered from them. Andy paints a rosy picture of what happens at most car dealers. My experience is that they are generally a shambles and my company now only deals with a select number of dealers who keep adequate stock of parts to supply us. We will not waste our time doing business with what are effectively amateurs who piss us around even if they supply parts somewhat cheaper. Our standards are high and we expect the same service from our business partners. Downtime is unacceptable.
Huw