Yes. They never made any fuss about 500 hours per month on Eve/Weekend Surftime. They won't have any problem on ADSL.
Find a new ISP. (might get one with news that works)
Yes if they had advertised it as unlimited and they failed to meet the terms of the contract.
Didn't find your answer? Ask the community — no account required.
A
AstraVanMan
I'd have thought so. That's what uncapped means. Except not 1000GB, because there isn't enough time in the month - around 640GB a month should be possibly on a 2MB/s connection.
downloading
Well I haven't looked at their site, but why does uncapped (i.e. no cap on the amount you can download) differ from unlimited.
Peter
-- "The humble bic biro draws 13 beards, 9 devil moustaches and 49 penises on newspapers in it's lifetime."
S
Steve Firth
And unfortunately for them the Wayback Machine still shows that they promised an unlimited service for (wait for it) £1.99 a month.
Troy McLure: Wait a moment Mr Burns, I'm confused! You promised a connection with unlimited data transfer for £1.99 a month? Then you actually supplied a connection for £40 a month and now you're reneging on a deal to provide unlimited data transfer for £75 a month?
Monty Burns: Excellent!
S
Steve Firth
You're either a liar or incompetent:
"ADSL Home offers unlimited usage"
"Unlimited broadband usage for just £21.99 a month with ADSL Home"
"Unlimited time online"
"Unlimited surfing time - stay connected as long as you like."
"always on unlimited Internet connection"
"Broadband - Always on, high speed Internet connection. Unlimited use for a single monthly payment."
Google found 147 references to unlimited use of broadband on the plusnet website.
What a shame for you and for PlusNet that all of this is archived eh?
A
AstraVanMan
At the end of the day, if they can't provide the service to its limits (i.e. every user using the full extent of the bandwidth all of the time), then it wasn't a viable business proposition to start with. It's clearly impossible to make a profit on the customers that do use the service to its full potential, so they took a gamble, hoping that the majority wouldn't, and with most customers, they're lucky.
But at the end of the day, had they done the sums properly, they should have realised that it wasn't a viable idea to start with, and should have never offered an unlimited service.
I think society in general is to blame. Everyone wants something for nothing, and in this case people thought they were getting it, and now it's been thrown back in their face. If the ISPs were more realistic with their charges to start with, then this wouldn't have happened, but at the end of the day it's such a competetive industry that they have to take these risks to survive. Or something.
Peter
-- "The humble bic biro draws 13 beards, 9 devil moustaches and 49 penises on newspapers in it's lifetime."
A
AstraVanMan
I just said that, except it took me about three times as many words - I try hard to keep things succinct but often fail. Maybe I'm a bandwidth hog :-)
Peter
-- "The humble bic biro draws 13 beards, 9 devil moustaches and 49 penises on newspapers in it's lifetime."
R
ron
Well being an IT Manager and running a "small" webhosting buisness I know how people can take the piss, In work I allow people do do basiclly what they want, they can use MSN the internet as and when they please, I dont monitor there usage and I dont block anything, If someone starts abusing the system then it will effect everyone else.
This is what you seem to not understand, if these customers of plusnet were infact watching movie clips and downloading linux distro's then I doubt all this would have come to light, what has happened is plusnet have monitored there connections and some heavy users have been contacted.
The reason they have been contacted is because they are taking the piss out of plusnet, I would imagine they monitored the connections of these people and noticed that they were using BitTorrent/Kazza/Newsgroups/ almost constantly and because of this they have been moved somewhere that they wont effect the 97% of "normal" internet users, plusnet are not stupid how ever much you think they are, they know what these people are downloading, and they dont want it to happen.
If you are infact watching a streaming realvideo source and using 200Gb+ bandwidth per month then write to them and explain, but I would imagine all the people who have been moved to the new pipe are not doing this.
ISP's know exactly what you are doing everytime you connect to the internet, BT proved this by sending out letters to people who downloaded certain copyrighted films from BIT Torrent.
Think of it as a warning, I can guarentee you all the users on the new pipe are P2P/BT/NEws users who download mostly pirate stuff.
If i'm wrong then I appologise.
Ronny
R
ron
Exactly, If plus net did say you could download what you want and have now moved the goalposts then you have a claim, but if your using it for illegal purposes you dont have a leg to stand on, hence why all the people wont take them to court, plusnet know what there doing lol
D
Depresion
Is your no restriction policy part of the contract with the people who work for you in the same way the no limits was with PlusNet.
R
ron
How can I be a Liar if I failed to find the elusive unlimited quote, and looking at the use of unlimited I still don't see where you mention unlimited bandwidth? so who's incompetent. You can use your broadband connection 24/7, you can stay on as often as you like,
A
AstraVanMan
How did you get those figures Steve?
I'm going on 2MBit/second = 0.25MByte/s = 15MB / min = 900MB / hour =
21600MB / day = 21.1GB / day = 641.6GB / month (1 day*365 / 12).
Peter
-- "The humble bic biro draws 13 beards, 9 devil moustaches and 49 penises on newspapers in it's lifetime."
A
AstraVanMan
That'd be a mean feat if you'd already eaten the thing.
Peter
-- "The humble bic biro draws 13 beards, 9 devil moustaches and 49 penises on newspapers in it's lifetime."
A
AstraVanMan
You might have a point there - all depends if PlusNet's contract with the customer explicitly states anything about piracy, though I suppose something like that is taken as read. At the end of the day they've still said they'd provide an unlimited service at the price people signed up to pay and are now taking that back.
Peter
-- "The humble bic biro draws 13 beards, 9 devil moustaches and 49 penises on newspapers in it's lifetime."
A
AstraVanMan
No. By the use of the word unlimited, you are paying to download an unlimited amount of data, at a rate agreed in your contract with the ISP, be it 512k, 1MB, 2MB or whatever. They rely on the majority of people to use nowhere near the full extent of the service they are contractually obliged to provide them at the price they have agreed to pay, and people are doing just this, and due to the cost of bandwidth, this is backfiring on the ISP big time.
Peter
-- "The humble bic biro draws 13 beards, 9 devil moustaches and 49 penises on newspapers in it's lifetime."
R
ron
Its not backfiring, its contention, they offer you a contended 50:1 conenction, of speeds "up to" 512k/1mb/2mb the people downloading full time are using up there "slot" on the pipe, these pipes are not small either.
If they cannot offer you the speed you signed up for, you would have grounds to cancel your contract I would imagine this is what plusnet are doing.
Moral is, don't bite the hand that feeds you.
R
Rob
anyone know how the cable services relates to this ?
as per previous post i'm a 500 gigs a month user although i'm on a 3 meg connection so i pay thru the nose for it :) :)
does the cable companies have the same costs as the broadband companies to contend with or does it work out different due to their own networks?
C
Conor
Ah...the joys of having a Telco run ISP such as Karoo. Upgrade from
1MBit to 1.5Mbit as well as a £5/month price drop and no limits...
T
Theo
yeah
S
Steve Firth
If as you allege, without any base in fact, these people were breaching PlusNet's T&Cs then they would be thrown off. PlusNet has chosen not to do this, which rather suggests that the individuals in question have not broken the terms of their contract.
Furthermore if PlusNet were, as you suggest, intercepting the traffic of their users on a routine basis then PlusNet would be liable to criminal charges.
Again you appear to be making baseless allegations about me. Why are you doing this?
Are you making further allegations about me?
I suggest that you make your apology rahter more sincere than that.
S
Steve Firth
You couldn't have looked, the term is still there on the website.
Which bit of "Broadband - Always on, high speed Internet connection. Unlimited use for a single monthly payment." Did you fail to understand?
Which bit of "no additional costs for extra data transfer."
Did you fail to understand?
And the "no additional costs for extra data transfer."?
Which bit of the term "unlimited" do you not understand?
Give it up, you're looking more and more stupid as you keep this up.
Join the Discussion
Have something to add? Share your thoughts — no account required.
Didn't find your answer?
Ask the community — no account required
Report Content
You are reporting this content to the moderators. They will look at it
ASAP.